Ticket Volume
Tickets received during the selected period
Helpdesk CRM
Client support, tickets and service follow-up in one workspace.
NextGenIT Helpdesk CRM
Dashboard
Support Analytics
Customer Support Trends
Track demand, resolution performance, SLA risk and team workload using live CRM tickets.
Service Demand
Top services generating support requests
Owner Workload
Open tickets by assigned engineer
Ticket Board
Helpdesk workflowPriority Queue
Critical client follow-upClient Regions
Admin security area by continentSales Leads
Assessment and quote intakeServices Requested
Client demand by serviceAssigned Tasks
Current workloadUnassigned Tasks
Needs ownerInvoices
Auto-numbered billingSecurity Groups
Role-based access levels and least-privilege permissionsUsers by Support Group
Admins, managers and engineers organized by assigned security groupPassword Reset Requests
Admin-assisted recoveryCareer Applications
CV, cover letter and candidate intakeCareer Opportunities
Publish jobs and internships to CareersAudit Log
Recent sensitive admin actionsUpload Security
Malware scanning, quarantine and audit metadataQuote AI Teaching
Cost ranges and knowledge recordsPricing Book Quote Calculator
Administrator-only indicative pricing in FCFA and EURCurrency Converter
Convert planning costs between USD, EUR and CFA/XOF before teaching Quote AI.
1000 EUR = 655,957 XOF
Quote Cost Benchmarks
Service ranges, sources and teaching notesQuote AI Document Library
Admin-only upload, reading, opening and editingSupport Bot Teaching
Service answers and support guidanceKnowledge Search
Search approved local guides first, then use ChatGPT or internet fallback when enabled.Lab Environment
Simulated servers, switches, storage, scenarios and engineer lab tasksNextGenIT simulated infrastructure lab
Internet
Firewall
Core Switch
Servers
Storage
Backup
Add simulated device
Create training scenario
Assign engineer exercise
Simulated devices
Training cases
Assign candidate lab test
Temporary lab access
Select a scenario to start
Choose Start Simulation on a training case. This browser-only lab produces simulated command output, pass/fail feedback and a completion score without touching real infrastructure.
Ready. No real servers, switches or storage are connected.
Engineer exercises
Add lab event note
Learning and Development Center
Engineer learning, deployment references and approved knowledge searchLearning and Development Center
CRM admins, managers and engineers can browse approved deployment guides by technology and product, search step-by-step instructions and teach ASK NextGenIT or Request a Quote from trusted references.
Organized by technology and product
Approved and pending learning documents are grouped by vendor technology, then by product or platform for faster engineer onboarding.
Deployment skill clusters
Structured learning paths generated from the infrastructure, switching, storage, backup and maintenance guide clusters in the Learning and Development Center.