Managed IT Support / Support IT gere
Reliable helpdesk and monthly IT operations for growing teams.
NextGenIT provides responsive support, workstation administration, preventive maintenance, service reporting and SLA-based support for SMEs, enterprises and public-sector organizations.
Use this service whenYour team needs faster issue resolution, better device control, clear escalation and predictable monthly support costs.FrancaisSupport helpdesk, maintenance et SLA mensuel pour stabiliser les operations IT.
Scope
- Helpdesk ticket triage and remote support.
- User, workstation and printer support.
- Patch, antivirus and endpoint health checks.
- Monthly service reporting and improvement recommendations.
Recurring revenue model
- Per-user or per-device support plans.
- Optional onsite support days.
- SLA tiers for business-hours or extended coverage.
Deliverables
- Support onboarding checklist and asset baseline.
- Ticket categories, escalation paths and response targets.
- Monthly support report with resolved, open and recurring issues.
- Quarterly improvement roadmap for infrastructure, security and backup.
Sizing driversUsers, devices, sites, printers, support hours and onsite needs.
BenchmarksTickets per month, response SLA, resolution time, endpoint health and recurring issues.
Quote outputPer-user or per-device monthly support with SLA tier and optional onsite days.